Q: What size is the clothing?
You can find the sizing chart in the description of each clothing item. Our clothing is sized as close to USA standards as possible.
Q: Do you ship to my country?
We offer worldwide shipping via FedEx & DHL Express.
Q: Can you ship to PO Boxes or APO addresses?
Unfortunately, we cannot ship to PO Boxes or APO addresses. If you live on a US base please provide the physical address of your base and we can ship there.
Q: What is our return policy?
Please visit the Return Policy page.
Q: How do I change the currency?
When you checkout PayPal or Square handles everything & will let you know the total in your currency. Alternatively, you can check the amount in your currency by going to Google & type something like: “3000JPY in USD” in the search box & it will tell you how much it is in USD.
Q: Why is shipping expensive?
Our store location is in Japan. This means your package has to be shipped internationally which is more expensive than domestic postage. Our International shipping rates are currently the cheapest available. DHL & FedEx delivers your items fast & with full tracking! We highly recommend grabbing more than one item to help offset the shipping cost. The base rate usually doesn’t change when adding a few extra items or accessories. This is the cost of “overnight parts from Japan”.
Q: Do I have to pay additional fees?
Due to strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from location to location. Customers need to afford the tariffs, so please contact your shipping company to pay the fee. If you do not contact the shipping company, there is a high possibility that your parcel will be destroyed or returned.
Q: I received an order completed email. Does that mean my order was shipped?
Yes, This means your order is completed on our side & on its way to you!
Q: What if my address was incorrect or I have moved & the order is already shipped?
Call the shipping company directly with your tracking number to have the delivery address changed.
Q: I received the wrong item with my order, what should I do?
Fill out the contact form on the contact page & one of our staff members will get back to you.
Q. My package was sent out but it was returned to HQ, what should I do?
Fill out the contact form on the contact page & one of our staff members will get back to you. The packages are returned to us without any prior notification from couriers. After the package arrives back at HQ, we will send you an email informing that your package was returned. We will hold on to your package for 6 months. If we can’t get in touch with you until then, your order will be non-refundable & cancelled. We kindly ask for your understanding.
Q:How should I wash my shirts & hoodies?
Our manufacturer has recommended to:
Wash with the clothing inside out. Water should be 30 to 35 degrees (Celsius). Do not soak in water too long.
Do not twist harshly to avoid clothing deformation. Hang in a ventilated cool place.
Do not dry in sunlight to avoid fading. Do not repeat kneading, especially large scale printings.