FAQ
You can find the sizing chart in the description of each clothing item. Our clothing is sized as close to USA standards as possible.
We offer worldwide shipping via FedEx & DHL Express.
Unfortunately, we cannot ship to PO Boxes or APO addresses. If you live on a US base please provide the physical address of your base and we can ship there.
When you checkout PayPal or Square handles everything & will let you know the total in your currency. Alternatively, you can check the amount in your currency by going to Google & type something like: “3000JPY in USD” in the search box & it will tell you how much it is in USD.
Our store location is in Japan. This means your package has to be shipped internationally which is more expensive than domestic postage. Our International shipping rates are currently the cheapest available. DHL & FedEx delivers your items fast & with full tracking! We highly recommend grabbing more than one item to help offset the shipping cost. The base rate usually doesn’t change when adding a few extra items or accessories. This is the cost of “overnight parts from Japan”.
Due to strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from location to location. Customers need to afford the tariffs, so please contact your shipping company to pay the fee. If you do not contact the shipping company, there is a high possibility that your parcel will be destroyed or returned.
Yes, This means your order is completed on our side & on its way to you!
Call the shipping company directly with your tracking number to have the delivery address changed.
Fill out the contact form on the contact page & one of our staff members will get back to you.
Fill out the contact form on the contact page & one of our staff members will get back to you. The packages are returned to us without any prior notification from couriers. After the package arrives back at HQ, we will send you an email informing that your package was returned. We will hold on to your package for 6 months. If we can’t get in touch with you until then, your order will be non-refundable & cancelled. We kindly ask for your understanding.
Our manufacturer has recommended to:
Wash with the clothing inside out. Water should be 30 to 35 degrees (Celsius). Do not soak in water too long.
Do not twist harshly to avoid clothing deformation. Hang in a ventilated cool place.
Do not dry in sunlight to avoid fading. Do not repeat kneading, especially large scale printings.
You must contact us here before the item is shipped to our location. If a package arrives from a third-party service without prior notice or identifying information, we will hold it for a maximum of 7 days. After this period, the item will be disposed of or destroyed without further notice. We are not responsible for any losses incurred due to unclaimed or unidentified third-party packages.
No. We can’t under-declare the value of your shipment. It’s illegal, and it could cause serious issues if anything happens to your package during transit (loss, damage, insurance claims, etc.).
We always declare the correct value to keep things safe and compliant.
It depends on your payment method.
In some cases, transaction fees charged by the payment provider are non-refundable, so we may deduct those from your refund amount.
Due to fluctuations in exchange rates and bank processing fees, the exact amount may vary, but it is typically within 10% of the original payment.
We appreciate your understanding on this.