Q: What size is the clothing?
You can find the sizing chart in the description of each clothing item. Our clothing is sized as close to USA standards as possible.
Q: Do you ship to my country?
We offer worldwide shipping via DHL Express. You can confirm which services DHL has available in your country by going here: https://www.dhl.com/en/country_profile.html
Q: Can you ship to PO Boxes or APO addresses?
Unfortunately, we cannot ship to PO Boxes. We use DHL Express & proof of delivery is needed. For US bases please provide the physical address of your base, not your APO address as DHL cannot deliver to APO addresses.
Q: How do I change the currency?
When you checkout PayPal handles everything & will let you know the total in your currency.
Q: Why is shipping expensive?
Our store location is in Japan. This means your package has to be shipped internationally which is more expensive than domestic postage. Our DHL Express shipping rates are currently the cheapest available. DHL delivers your items in only 3 days with full tracking! We highly recommend grabbing more than one item to help offset the shipping cost. The base rate usually doesn’t change when adding a few extra items or accessories. This is the cost of “overnight parts from Japan”.
Q: I received an order completed email. Does that mean my order was shipped?
Yes, This means your order is completed on our side & on its way to you!
Q: What if my address was incorrect or I have moved & the order is already shipped?
Call DHL Express with your tracking number to have the delivery address changed.
Q: I received the wrong item with my order, what should I do?
Fill out the contact form on the contact page of the site & one of our staff members will get back to you.